Refund policy
RETURN & REFUND POLICY
Return & Refund Policy — Better You Wellness
At Better You Wellness, customer satisfaction is important to us. We stand behind our products and want you to shop with confidence.
30-Day Satisfaction Guarantee
We offer a 30-day return and refund policy. If you are not satisfied with your purchase, you may request a return or refund within 30 days of receiving your order.
Eligibility for Returns
To be eligible for a return or refund:
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The request must be made within 30 days of delivery
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Items must be unused, unopened, and in original packaging
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Proof of purchase (order number or receipt) is required
Non-Returnable Items
For health, safety, and hygiene reasons, the following items are non-returnable:
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Opened or used wellness products
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Products with broken seals
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Final sale or promotional items
Refunds
Once your return is received and inspected:
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Approved refunds will be issued to the original payment method
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Refunds are processed within 5–10 business days
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Original shipping costs are non-refundable
Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with clear photos of the issue. We will replace the item or issue a refund at no additional cost.
How to Start a Return
To initiate a return or refund, please contact us at:
📧 support@betteryouwellness.store
Include:
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Your order number
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Reason for the return
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Photos (if applicable)
Refund Processing Time
Refunds may take additional time to appear depending on your bank or payment provider.
Medical Disclaimer
Our products are not intended to diagnose, treat, cure, or prevent any disease. Always consult a healthcare professional before using wellness supplements.
Questions?
If you have any questions about returns or refunds, contact us at
📧 support@betteryouwellness.store